Last updated: October 2025

At Felicity Skin & Beauty, operating within Belle Chic, we respect your privacy and are committed to protecting your personal data. This Privacy and Cookies Policy explains how we collect, use, and protect information about you when you visit our website, book a treatment, or contact us.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant privacy laws.

We may collect and process the following information:

• Personal details – such as your name, phone number, email address, and postal address.
   
• Booking and treatment information – including appointment details, treatment preferences, and any medical or skin history you share for safety and suitability.
   
• Payment information – processed securely through our booking system or payment providers (we do not store full card details).
   
• Website usage data – via cookies and analytics tools (see Section 6).
   

We use your personal data to:

• Manage bookings and provide treatments.
   
• Communicate with you about appointments, aftercare, or relevant updates.
   
• Maintain accurate client and treatment records.
   
• Send marketing communications (only if you’ve opted in).
   
• Comply with legal or insurance obligations.
   

We will never sell or share your data for marketing purposes with third parties.

We process your personal data on the following legal bases:

• Consent – when you agree to receive marketing communications.
   
• Contract – to fulfil your booking and provide agreed services.
   
• Legal obligation – to comply with tax, insurance, and record-keeping requirements.
   
• Legitimate interest – to manage and improve our business and client relationships.
   

Your data is stored securely, whether electronically or in paper form, and is only accessible to authorised staff.
We use reputable third-party providers (such as Timely, Stripe, or similar) who are GDPR-compliant and process data safely.

We retain your information only as long as necessary for legal, accounting, or service purposes.

Our website uses cookies – small text files stored on your device – to improve your browsing experience and analyse site performance.

Types of cookies we may use:

• Essential cookies: required for the website to function properly.
   
• Analytics cookies: help us understand how visitors use our site (e.g. via Google Analytics).
   
• Preference cookies: remember your settings or choices.
   

You can control or delete cookies through your browser settings at any time.

Under the UK GDPR, you have the right to:

• Access a copy of your personal data.
   
• Request correction or deletion of your data.
   
• Withdraw consent (e.g. for marketing) at any time.
   
• Object to processing or request restriction of use.
   
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is being mishandled.
   

For more information, visit www.ico.org.uk.